Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Hungerford | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Hungerford collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Hungerford is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Hungerford and across the UK. We act as the Data Controller for all personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information necessary to provide safe pharmacy services
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide safe clinical consultations
To dispense and deliver your medication, with delivery completed within 1 working day once your order has been approved by our pharmacist
To maintain accurate medical and dispensing records as required by pharmacy regulations
To communicate with you regarding your treatment, orders, or any clinical concerns
To process payments securely
To comply with our legal and regulatory obligations as a GPhC registered pharmacy

Our lawful bases for processing include the performance of a contract, legal obligation, and the provision of healthcare (for special category health data).

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may include essential cookies required for the website to function, as well as analytics cookies that collect anonymised usage data.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only where necessary with:

Delivery partners: To fulfil your medication order
Payment processors: To handle transactions securely
Healthcare professionals: Where clinically necessary, such as communication with your GP
Regulatory bodies: Including the GPhC or other authorities where we are legally required to do so
IT and software providers: Who support the operation of our secure systems, under strict data processing agreements

All third parties are required to process your data securely and in accordance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Payment records are kept for 6 years for legal and financial compliance. We securely delete data once the applicable retention period has expired.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems and access is restricted to authorised personnel only.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for erasure where appropriate, restrict or object to certain processing, and request data portability. To exercise any of these rights, please contact us using the details below and we will respond to your request as soon as possible.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009
Registered Pharmacy: Pharmacy Weight Loss Hungerford, GPhC No. 9012511